Dear Valued Customer,

I hope this message finds you well. I am reaching out to provide you with an update regarding recent developments concerning our DTF equipment and your orders.

Yesterday, Tuesday 5/7/24, we encountered an unexpected issue with some of our DTF equipment, resulting in the breakdown of a crucial part. As soon as the issue was identified, I took immediate action and requested the necessary circuit card to be overnighted to our facility to expedite the resolution process.

Unfortunately, we have faced a setback as UPS has informed us of a one-day delay in the shipment of the replacement part due to adverse weather conditions in Louisville, Kentucky. Please accept our sincerest apologies for any inconvenience this may cause. We are actively monitoring the situation and doing everything within our power to minimize any disruptions to your operations.

In the meantime, I wanted to inform you that we are proactively taking steps to fulfill your orders as efficiently as possible. Yesterday, Tuesday, I arranged for 250 linear ft to be printed by one of our trusted partners to expedite the completion of your orders. They are currently printing the materials, and I am optimistic that we will have them in hand as soon as possible.

Once the replacement part arrives, we will prioritize printing the remaining hundreds of feet to ensure minimal delay in fulfilling your orders. Your patience and understanding during this time are greatly appreciated.

Thank you for your continued business and support. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

Warm regards,

 

Marc


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